THE OPPORTUNITY

College Hill is seeking a Sales Manager to join our growing team. This role can be 100% remote within Washington or based in our Pullman, WA office. As a Sales Manager, you will play a critical role in driving our sales team toward success by providing leadership, strategic direction, and mentorship. This full-time position requires strong organizational, networking, and communication skills to ensure alignment and collaboration across departments.

If you are an experienced leader with a passion for developing sales talent and achieving ambitious goals, we’d love to hear from you!

THE IDEAL CANDIDATE

The ideal candidate is a results-driven leader with a proven track record of managing successful sales teams and driving revenue growth. They are passionate about developing talent, fostering a positive and productive team culture, and consistently exceeding sales targets. We are seeking someone who thrives in a fast-paced environment, excels at balancing strategic thinking with tactical execution, and has exceptional organizational and communication skills. The candidate should possess a strong ability to analyze data, implement sales processes, and develop actionable strategies that drive success.

While experience in the custom merchandise and promotional products industry is highly advantageous, it is not mandatory. The ideal candidate leads by example, embraces accountability, and is motivated to create growth opportunities for both the team and the company. A history of successfully managing budgets, overseeing KPIs, and collaborating across departments to align goals is essential.

THE ROLE

As a Sales Manager, you will oversee and develop a team of sales representatives, ensuring they meet and exceed sales goals while delivering exceptional service to our clients. You will play a critical role in creating and executing sales strategies, managing the sales pipeline, fostering a culture of accountability and collaboration, and driving business development initiatives to expand our market presence.

Your leadership will set the tone for a high-performing team, with a focus on:

• Hiring, coaching, and mentoring talent to build a robust and sustainable sales department.
• Establishing and monitoring goals, KPIs, and performance metrics to measure success.
• Driving accountability and motivating the team to exceed sales expectations.
• Identifying and pursuing business development opportunities by researching potential markets, fostering strategic partnerships, and collaborating on customized pitches for high-value prospects.
• Partnering with other departments to align strategies, improve processes, and ensure seamless execution.
• Identifying market opportunities and leveraging industry trends to guide strategic decision-making.|
  
  
  This role requires a proactive approach to identifying market opportunities, staying ahead of industry trends, and fostering long-term client relationships to expand our market presence.

Key responsibilities include, but are not limited to:

• Team Leadership & Development:
  • Hiring, building, and developing a high-performing sales team.
  • Leading, coaching, and mentoring a team of sales representatives.
  • Conducting regular one-on-one and team meetings to provide feedback and support.
  • Creating and delivering ongoing training programs to upskill the sales team and keep them informed about industry trends, products, and sales techniques.
  • Addressing and resolving internal team conflicts and managing disputes with clients effectively.
• Strategy & Goal Setting:
  • Developing and implementing sales strategies to meet company goals.
  • Collaborating on account-based marketing strategies to target and grow key accounts.
  • Setting and tracking individual and team sales targets.
  • Establishing and monitoring goals and key performance indicators (KPIs) to measure and drive success.
  • Collaborating with leadership to identify areas for growth and expansion.
• Performance Management & Business Development:
  • Driving team accountability and motivating them to exceed sales expectations.
  • Monitoring and optimizing the sales pipeline to ensure consistent movement through the sales cycle and accurate forecasting.
  • Identifying and pursuing new business development opportunities by researching potential markets, industries, and clients that align with the company’s growth goals.
  • Building strategic partnerships and fostering relationships with prospective clients, vendors, and industry leaders to generate new opportunities.
  • Collaborating with the sales team to create customized pitches and proposals for high-value prospects.
  • Analyzing market trends and competitors to identify gaps and position the company as a market leader in the custom merchandise and promotional products space.
  • Identifying underperforming areas and implementing targeted strategies for performance improvement.
• Event Participation & Networking:
  • Researching, identifying, and attending industry and client events to establish new connections and opportunities.
  • Supporting the team in leveraging events for lead generation and brand visibility.
• Supporting Client Relationship Management:
  • Empowering sales team members to ensure client satisfaction by maintaining high standards of service and communication
  • Coaching and mentoring the team on handling key client accounts and building strong relationships with decision-makers.
  • Assisting team members in developing strategies to increase customer retention and encourage repeat business through personalized service and tailored solutions.
• Operational Oversight:
  • Training and guiding the sales team on utilizing company tools, systems, and resources effectively to optimize performance and ensure consistency.
  • Partnering with marketing, operations, and other departments to align strategies and ensure smooth project execution.
• Innovation & Industry Expertise:
  • Staying up to date on industry trends and leveraging insights to drive strategy.
  • Leveraging CRM tools and other technology to enhance efficiency, track performance, and support team efforts.

THE QUALIFICATIONS

• Sales leadership experience required, with a demonstrated history of managing successful teams
• Demonstrated success in managing a team's portfolio valued at a minimum of $5 million.
• Previous experience in the custom merchandise and/or promotional products industry is highly preferred
• Strong ability to analyze data, implement sales processes, and make data-driven decisions
• Excellent organizational skills and attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Exceptional communication and interpersonal skills
• A self-starter who can work autonomously while driving team performance
• Proficiency with Microsoft Office, Google Workspace, and CRM tools
• Bachelor’s Degree or equivalent experience preferred

THE PERKS

• Medical and dental insurance with monthly premiums 100% covered by College Hill
• 401(k) plan with company match up to 4%
• Generous PTO that grows with tenure after 90 days of full time employment
• 8 company-paid holidays after 90 days of full time employment
• 8 hours of paid community service hours per year
• Robust employee development program rewarding personal and professional growth
• Free flight to anywhere in the world on your 3rd year work anniversary (valued up to $1200)

WE ARE COLLEGE HILL

We are a branded merchandise company specializing in custom apparel and products for businesses and organizations. Founded in 2011 at Washington State University, we are headquartered in Pullman, WA, with employees and brand representatives across the country. Our dedicated team comprises creative designers, producers, and strategists who are passionate about innovation. With a relaxed, dynamic workspace, we foster a culture of hard work and fun. Join us in shaping the future of branded merchandise!